Frequently Asked Questions

ORDERING: How do I request a quote? Do you have any Minimum Order Restriction? Will my order be subject to sales tax? How do I check my Order Status? Can I order internationally? How do I Return items?

PAYMENTS: Do you have a pricing list or chart for equipment you have the capabilities to calibrate? What payment options do I have?

Additional Resources: Please click here to fill our request for quote form.

 

ORDERING:
How do I request a quote?

To request a quote for pricing on any Instru Measure products, please see our request a quote page. Fill out and submit our quote form and one of our representatives will contact you when your quote is ready.

Do you have any Minimum Order Restriction?

Instru Measure Does not have any Minimum Order Restriction.

Will my order be subject to sales tax?

 Estimated state sales tax will appear within your shopping cart for all shipments within the United states unless a signed official state tax exemption certificate is furnished to Instru Measure

How do I check my Order Status?

To check the status of an online order, email sales@instru-measure.com. Please be sure to include your order number

Can I order internationally?

Instru-Measure INC ships products to over 100 countries around the world. Metric size tools and 230-volt electrical equipment are available. Our staff of multilingual export professionals is ready to serve you. Payment can be made by credit card, irrevocable letters of credit or wire transfer. Duty, taxes and freight are extra.

Canada: please call us on 713-904-4604

Mexico: We also Support Spanish Speaking Customers. please call us Monday through Friday between 8 a.m. and 5 p.m. Eastern Standard Time. 

All other International Countries: please call 001-713-904-4604 Monday through Friday 8 a.m. and 5 p.m. Eastern Standard Time, e-mail sales@instru-measure.com or fax us at 001-713-904-4601

How do I Return items?

All returns must be authorized. Items returned prior authorization will not be accepted. International customers must ship any returns to us freight and duty prepaid.  Return freight charges for International shipments will be the responsibility of the customer.

Defective new equipment may be returned for warranty repair/exchange to us within five (5) days of the shipment receipt date.  After five (5) days, returns will be handled by direct contact and in accordance with the warranty terms of the item's manufacturer.  Items that have malfunctioned due to mishandling, electrical overload, etc., will be subject to a repair charge. 

Non-Defective new equipment will be authorized for return within five (5) days of the shipment receipt date if the equipment is still in new, re-sellable condition with the original manual(s), accessories, packing material and carton. We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of usage of the item.  A restocking fee of up to 25% of purchase price may apply.  Special orders and dangerous goods are non-returnable.

**There's a 20% Restocking Fee on All Returned Palmgren Products in Original Packaging

To get your RMA, simply call 713-904-4604 for a return authorization number or email sales@instru-measure.com .

(Do not write anything on the manufacturer's original package or use as a shipping carton. Include all accessories, manuals and warranties.) Please include a copy of the packing list or invoice with a reason for the return. Your return authorization number is valid for thirty days.

To check the status of your return, please email us at sales@instru-measure.com. Please be sure to include your RMA number

PAYMENTS:

Do you have a pricing list or chart for equipment you have the capabilities to calibrate?

Due to the vast number of instruments we calibrate, as well as the many variations of these instruments, it is not possible to provide a complete price list. You can submit your list of instruments to us and we will provide a detailed price quote within 24 hours of receiving your inquiry. You can submit through our contact page or email it as an attachment to sales@instru-measure.com.

What payment options do I have?

Instru Measure accepts a variety of payment options for your convenience. For prepayment, we accept all major credit cards (Visa, MasterCard, Discover and American Express), Purchase Orders, and international wire transfers. We also offer credit terms to existing customers. Companies wishing to receive open terms should forward three trade references and one bank reference to:

Instru Measure, Attn: Accounting, 9431 Winkler Drivee, Houston TX 77107, USA.

Allow one week to clear. To avoid shipping delay until credit is approved, companies and individuals should use a credit card.