Returns Policy

All returns must be authorized. Items returned prior authorization will not be accepted. International customers must ship any returns to us freight and duty prepaid.  Return freight charges for International shipments will be the responsibility of the customer.

Defective new equipment may be returned for warranty repair/exchange to us within five (5) days of the shipment receipt date.  After five (5) days, returns will be handled by direct contact and in accordance with the warranty terms of the item's manufacturer.  Items that have malfunctioned due to mishandling, electrical overload, etc., will be subject to a repair charge. 

Non-Defective new equipment will be authorized for return within five (5) days of the shipment receipt date if the equipment is still in new, re-sellable condition with the original manual(s), accessories, packing material and carton. We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of usage of the item.  A restocking fee of up to 25% of purchase price may apply.  Special orders and dangerous goods are non-returnable.

**There's a 20% Restocking Fee on All Returned Palmgren Products in Original Packaging

To get your RMA, simply call 713-904-4604 for a return authorization number or email sales@instru-measure.com .

(Do not write anything on the manufacturer's original package or use as a shipping carton. Include all accessories, manuals and warranties.) Please include a copy of the packing list or invoice with a reason for the return. Your return authorization number is valid for thirty days.

To check the status of your return, please email us at sales@instru-measure.com. Please be sure to include your RMA number.

For more information please check our FAQ page

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.